Accessibility Statement

Our Commitment to Accessibility

Greyshore Financial Trust is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and mobile app are accessible to all users, regardless of ability or technology.

We believe that everyone should have equal access to banking services. Our goal is to provide a seamless, inclusive experience for all customers, including those who use assistive technologies such as screen readers, voice recognition software, or keyboard navigation.

Accessibility Tools & Features

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized standards for web accessibility. Our efforts include:

• Perceivable: Providing text alternatives for non-text content, captions for multimedia, and adaptable content presentation.
• Operable: Ensuring all functionality is available from a keyboard, providing enough time for users to read content, and avoiding content that causes seizures.
• Understandable: Making text readable and predictable, and helping users avoid and correct mistakes.
• Robust: Maximizing compatibility with current and future user agents, including assistive technologies.

Assistive Technologies We Support

Greyshore's website is designed to be compatible with the following assistive technologies:

• Screen readers: JAWS (Windows), NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Screen magnification software: ZoomText, Windows Magnifier, macOS Zoom
• Speech recognition software: Dragon NaturallySpeaking, Windows Speech Recognition
• Alternative input devices: Switch controls, eye-tracking devices, on-screen keyboards

Accessibility Features of Our Mobile App

Our Greyshore mobile banking app includes the following accessibility features:

• Support for dynamic text sizing (iOS Dynamic Type, Android text scaling)
• Compatibility with screen readers (VoiceOver, TalkBack)
• High contrast mode support
• Touch target sizing that meets accessibility guidelines
• Biometric authentication options (Face ID, Touch ID, Fingerprint)
• Clear error messaging with suggestions for correction

Accessibility at Our Branches

Greyshore Financial Trust is committed to providing accessible in-branch experiences as well. Our branches offer:

• Wheelchair-accessible entrances and layouts
• Hearing loops for customers with hearing aids
• Large print materials available upon request
• Braille statements available upon request
• Sign language interpreters available with advance notice
• Assistive technology devices at select branches

Known Limitations

Despite our best efforts, some content may have accessibility limitations. We are actively working to address the following:

• Some older PDF documents may not be fully accessible
• Third-party content embedded on our site may not meet our accessibility standards
• Some interactive charts may not be fully screen-reader accessible

If you encounter any accessibility barriers, please contact us using the information below, and we will provide an alternative format or solution.

Feedback and Assistance

We welcome your feedback on the accessibility of our website and mobile app. If you encounter any accessibility barriers or need assistance accessing any content, please contact Greyshore Financial Trust:

• Email: accessibility@greyshorestrust.com
• Phone (UK - London): +44 20 4558 6323 (ask for Accessibility Support)
• Phone (US - San Francisco): (415) 991-1472
• Phone (France - Paris): +33 757934668
• Phone (US - Miami): (305) 404-0950
• Textphone (TTY): 18001 then +44 20 4558 6323 (UK)
• Relay UK: 18001 then +44 20 4558 6323
• Mail: Accessibility Team, Greyshore Financial Trust, 5 King William Street, London, EC4N 7AR, United Kingdom

We aim to respond to accessibility feedback within 2 business days and resolve issues as quickly as possible.

Alternative Formats

Greyshore can provide information in alternative formats upon request, including:

• Large print (18pt font or larger)
• Braille documents
• Audio recordings
• Easy-read versions of key documents

Please contact our Accessibility Team to request an alternative format. Allow 5-7 business days for delivery.

Continuous Improvement

Accessibility is an ongoing journey at Greyshore Financial Trust. We conduct regular accessibility audits, user testing with people with disabilities, and staff training to ensure we continue to meet and exceed accessibility standards. Our accessibility roadmap includes:

• Quarterly accessibility audits using automated and manual testing
• Annual user testing sessions with participants who have disabilities
• Ongoing staff training on accessibility best practices
• Regular updates to our accessibility statement based on feedback and testing results

Third-Party Content

Our website may contain links to third-party websites or embed third-party content. Greyshore cannot guarantee the accessibility of third-party content, but we strive to select partners who share our commitment to accessibility. If you experience accessibility issues with third-party content, please let us know so we can address it with the provider or find an alternative solution.