Yes, Greyshore Financial Trust is a UK-based bank, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FCA). Our head office is in London.
Customer Support
Greyshore Financial Trust is a UK-based bank, authorised by the Prudential Regulation Authority and regulated by the FCA. We're here to help you 24/7.
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International Support
For clients outside the United Kingdom.
UK Branches & Global Offices
Find your nearest Greyshore Financial Trust location.
Our Locations
Visit us in London or our international offices.
London (Head Office - UK)
5 King William Street, London, EC4N 7AR, United Kingdom
5 King William Street, London, EC4N 7AR, United Kingdom
San Francisco (USA)
One Embarcadero Center, Suite 500, San Francisco, CA 94111
One Embarcadero Center, Suite 500, San Francisco, CA 94111
Paris (France)
8 Avenue des Champs-Élysées, 75008 Paris, France
8 Avenue des Champs-Élysées, 75008 Paris, France
Miami (USA)
200 S Biscayne Blvd, Suite 1200, Miami, FL 33131
200 S Biscayne Blvd, Suite 1200, Miami, FL 33131
Authorised by the PRA & regulated by the FCA | Firm Reference Number: 928374
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Frequently Asked Questions
Find quick answers to common questions about Greyshore Financial Trust.
How do I reset my online banking password?
Click "Forgot Password" on the login page. You'll receive a reset link via email or SMS. Follow the instructions to create a new password.
How do I report a lost or stolen card?
Call our 24/7 UK emergency line immediately at +44 20 4558 6323. International clients can call +1 (415) 991-1472. We'll block your card and arrange a replacement.
How do I make a complaint?
You can make a complaint by calling our UK support team, emailing complaints@greyshorestrust.com, or writing to our Complaints Department at our London head office. We will respond within 15 business days.
What are your business banking hours?
Business banking support is available Monday to Friday 8am-8pm GMT. Dedicated relationship managers are available by appointment at our London office.